- What is your return procedure?
- What is your return policy?
- What is your product pricing policy?
- What is your delivery time?
- What company do you ship with?
- Out of Stock or Discontinued items
- Do you ship outside of the U.S.
- Can I order an item over the phone?
Q: What is your return procedure?
For all returns, please call 636-946-8554 or 636-352-2045.
Provide a specific reason for your return, and request a Return Goods Authorization (RGA) number.
When packaging your parts for shipping, write the RGA number on the outside packaging in large, easily visible letters, and if possible include a copy of the original invoice in the package.
Note that we are not responsible for products being returned to us that are damaged mid-shipment.
Q: What is your return policy?
PUR Performance will accepts returns on all new merchandise.
Please note that all returns are subject to a 15% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.
Our reimbursement eligibility for returns is as follows:
• Within 30 days of invoice date: full refund, less any restocking fees
• After 30 days of invoice date: store credit only, less any restocking fees
• After 90 days of invoice date: no refunds or returns after 90 days
All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee. Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges
Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items, and closeouts.
Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.
Q: What is your product pricing policy?
At PUR Performance we do our best to ensure that the information viewed on our website is as accurate and error-free as possible, however mistakes do occur. We do not warrant that all of our product descriptions, and all other content of this website to be entirely accurate, complete, reliable, current, or error-free.
All items in your shopping cart should always reflect the most recent price, as is also displayed on the item's product detail page. Please note that prices may differ from the price shown for the item when you first place it in your cart.
Despite our best efforts, a small number of the items in our catalog or on our website may be mispriced. In the event of a pricing inaccuracy, we will proceed at our discretion as follows:
1. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
2. If an item's correct price is higher than our stated price, we will take one of the following actions:
o Your order will be held, and we will attempt to contact you for further instruction regarding you order
o Your order will be cancelled, and we will notify you of the cancellation immediately
Q: What is your delivery time?
Most orders are shipped within 1-2 business days from the date the order was placed.
Some orders are shipped direct from the manufacturer and may be delayed in their shipping process.
Some orders are sent from multiple locations and may require that we ship items from the same order in more than one box.
Custom products or specialty items that are made to order may also require additional lead time for delivery depending on the manufacturer's production schedule and location.
Saturday and Sunday or Major Holidays are not considered regular transit days for standard shipping.
Q: What company do you ship with?
We ship using UPS, FEDEX and USPS Ground Service for domestic shipments within the 48 contiguous States.
Common Carrier transportation may be required for domestic shipments which are oversized, overweight, or need some type of special handling. In these instances our delivery agent will contact you to schedule delivery
Q: Out of Stock or Discontinued items
Some items listed on our website maybe out of stock or discontinued, the manufactures still list these part numbers until all inventory is depleted. Most available out of stock items can take several weeks to be replenished.
Out of stock item can be drop shipped from the manufactures as well.
Q: Do you ship outside of the U.S.
At the moment we do not ship outside of the U.S.
Q: Can I order an item over the phone?
Yes, you may call us and we will send you a PayPal invoice. Once you have received the invoice and make the payment, your item will be shipped.